Privacy Statement
Who we are and what we do.
L&G Learning (Scotland)Ltd (L&G) Company number SC307491. L&G were founded 2006.
We deliver are a Training Provider who deliver a range of qualifications focusing on the Care sectors. We also provide a range of Employability programmes such as Employability Fund, Pathways and Modern Apprenticeships.
Data Controller
Under the General Data Protection Regulation, organisations that process personal information (personal data) must notify the Information Commissioner’s Office unless they are exempt from doing so. Data controllers are required to inform the Information Commissioner’s Office of certain details about their processing of personal information. The Commissioner uses these details to make an entry describing the processes in the Data Protection Register and this is available to the public for inspection on the Information Commissioner’s website.
Registration is a basic principle of Data Protection that the public should know (or should be able to find out) who is carrying out the processing of personal information as well as other details about the processing (such as for what reason it is being carried out).
The Data Controller responsible in respect of the information collected by L&G Learning (Scotland)Ltd is identified within the Information Commissioner’s Register under registration number Z9626952 as L&G Learning (Scotland)Ltd
Statement of Intent
From time to time, you may be asked to submit personal information about yourself. The term ‘personal data’ means information about you that may identify you from that data. The term therefore covers a wide range of data which may for example, include your name, address, telephone number, or the type of career that you may wish to pursue. We ensure that our staff work to data protection principles which require information to be:
· Used lawfully, fairly and in a transparent way.
· Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
· Relevant to the purposes we have told you about and limited only to those purposes.
· Accurate and kept up to date.
· Kept only as long as necessary for the purposes we have told you about.
· Kept securely.
Why do we keep your Data?
We need to collect, hold and process information for a number of reasons.
Below are examples of some of the purposes for which we may require to use your personal data. Our services are designed to give you the information that you want to receive: -
· to confirm your identity and to keep in touch with you by post, fax, e-mail, text message, telephone, or other method.
· to exchange information with selected partners who work with us to deliver services.
· to meet our statutory obligations including those related to equality and diversity.
· to meet our statutory obligations related to sharing your information with other organisations.
· to process financial transactions related to the services you may receive such as grants or payments.
· to monitor our compliance with the conditions of funding appropriate to our various programmes and schemes
· to build a picture of how well we deliver our services and how we can improve in the future.
· to monitor the performance of our service providers who may be providing services to you.
· to prevent and detect fraud and corruption in the use of public funds.
· to undertake statistical research regarding the value and impact of our various programmes and schemes and to assist with policy development.
The above list is illustrative only. Please refer to the relevant privacy notice for detailed information regarding each area of our business, the purposes for which we process personal data and the legal basis for doing so.
What information do we keep about you?
There are broadly two types of information that we might need:
Personal Information – such as your name, date of birth, contact details, unique customer reference number, notes about the services you have received, details of your current situation with regard to education, training or employment, qualifications and your future career aspirations. There are many other types of personal data that would be included in this category.
Special Category Personal Information – such as your racial or ethnic origin, gender, sexual life, sexual orientation, physical or mental health, genetic data, biometric data, religious or philosophical beliefs, political opinions, trade union membership or information on other agencies that currently supply help and support to you of a sensitive nature. We may also process information regarding criminal records and court proceedings.
What do we do with your information?
When undertaking a course with L&G Learning we may need to register your details with a range of different organisations for accreditation and monitoring i.e., Scottish Qualifications Authority (SQA), Skills Development Scotland (SDS), Modern Apprenticeship Online, European Social Fund (ESF), Disclosure Scotland and Student Award Agency Scotland (SAAS)
We will only use the information in ways that adhere to data protection legislation in force in the UK.
Access to your information by L&G and its selected partners will be controlled to reflect the purposes and disclosure, held securely, and with limited access by our own staff or staff at partners who work with us to provide the service. We shall endeavour to maintain your information in an accurate, up to date and secure manner at all times.
From time to time, we may use your information in an anonymised form, combined with information of other customers to produce reports and statistical analysis. When your personal data is anonymised, it cannot at all be traced back to you as a person - your name or any other personal identifier will have been permanently removed.
How long do we store your information?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
For any other information, please get in touch with us through the contact listed below.
How do we protect your information?
L&G Learning (Scotland)Ltd maintains a high standard of both physical and network security designed to protect paper or electronic forms of storage to hold and process your personal information.
Information that we hold about you will be subject to rigorous safeguards to ensure that it isn’t accessed or disclosed inappropriately. We also take steps so that your information is not damaged or rendered unavailable to those who have a right to see it.
When might we share your information?
We may share personal data relating to L&G with the relevant Awarding Bodies and Funding Organisations, as appropriate to the services being provided (and in our legitimate interests in providing such services). A ‘Data Transfer Authorisation’ is applicable for these purposes.
Any organisation with which data has been shared with are obliged to keep your information secure and to use the information only to fulfil specific and agreed purposes.
What happens when you use our websites?
During the course of any visit to L&G Learning(Scotland)ltd website, the pages you see, along with something called a “cookie”, may be downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information.
L&G Learning uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.
How to request access to your personal information
If you request your own personal data under the General Data Protection Regulation 2016 or Data Protection Act 2018, this request is known as a ‘Subject Access Request’ or a ‘SAR’. If you would like to make a SAR relating to personal data held in respect of any services provided by L&G Learning(Scotland)Ltd you should fill in a SAR form.
You can attain this form by contacting us by
Write to
Office Manager
L&G Learning (Scotland)Ltd
127 St Vincent Street
4th Floor
Glasgow, G2 5JF
Email contact@landglearning.co.uk
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Your rights
As of 25 May 2018, you have a number of new rights available to you in terms of accessing the personal information we hold on you, understanding what we do with it and requesting that something be changed.
You have the right to be told about what we do with your personal information. What you’re reading just now is aimed at addressing this right – by providing you clear information on who we are, how to contact us, what we do with your personal information and why we do it.
You also have the right to access the personal information we hold on you.
You can make a request for your personal information to be corrected or updated.
You can also make a request for your personal information to be completely erased.
We can do this for you when any of the following reasons apply:
· We no longer need your personal information to provide you a service.
· If you consented to us keeping the information in the first place, you can change your mind and withdraw that consent.
· There is no other good reason to use or hold your personal data.
· If your personal data has been used unlawfully
· When a legal obligation requires us to delete the information
· Where you are under the age of 16 and have signed up to an information society service
If we have made the personal information public or passed it on to other places and you request that information to be deleted, we will do all we reasonably can to get in touch with those sources and inform them that the information must be deleted on their side also.
Where it is possible, we can suspend the use of your personal information (upon your request).
You can request that we give you your personal information in a commonly used and structured format that can be used electronically (for example, an Excel spreadsheet, or a PDF file).
On the occasion that you have consented to us sending you marketing communications, you can tell us to stop this happening and we will always comply.
Complaints
If you have a complaint about the way we are handling your personal information, or the way we have dealt with a request from you in relation to any of your rights set out above, you have the right to require us to review our decision.
Your request for review should be made within 30 working days of receipt of the information. We will aim to reply within 21 working days of receipt of that request. Following any review, if you still remain dissatisfied then you have the right to make a formal complaint to the Information Commissioner.
If you require a review of a decision to be carried out, please write to:
Office Manager
L&G Learning (Scotland)Ltd
127 St Vincent Street
4th Floor
Glasgow, G2 5JF
Email contact@landglearning.co.uk
If following any review you remain dissatisfied with our response, you are entitled to appeal to the Information Commissioner. Such an application should be sent to the following address:
Information Commissioners Office
Wycliffe House Water Lane Wilmslow SK9 5AF
Phone: 01625 545745
Web Site: https://ico.org.uk/
Please note it is open to you to submit a complaint to the Information Commissioner at any time, but we request that you give us the opportunity to deal with your compliant first.
